How cancellations, billing errors, and refund requests are handled for MarkupBase Pro.
1. Merchant of Record
Paddle is the Merchant of Record for MarkupBase Pro. Paddle processes payments, applicable tax, invoices, renewals, cancellations, and approved refunds under its buyer terms.
2. Cancellation
You may cancel a Pro subscription through the secure customer portal linked from Paddle's receipt and renewal emails. Cancellation prevents the next renewal. Pro access normally continues until the end of the already-paid billing period.
3. Refund eligibility
Subscription charges are generally non-refundable once completed, except where applicable law or Paddle's buyer terms require a refund. We will also review duplicate charges, unauthorised transactions, and material technical failures that prevented use of the paid service.
4. Requesting a refund
Contact [email protected] promptly with the Paddle transaction or invoice reference and a description of the issue. Do not send payment-card details. Approved refunds are returned through Paddle to the original payment method.
5. Plan changes and unused time
We do not normally provide pro-rated refunds for unused time after a voluntary cancellation or for usage below plan limits. Returning to Free does not remove existing artifacts or review history; affected new actions may pause when Free limits are exceeded.
6. Consumer rights
Mandatory cancellation, cooling-off, and refund rights in your jurisdiction remain unaffected. Paddle may contact you or apply its own buyer-protection process when handling a request.